Charles Okenye

Intel College - Spring Valley 2015-02-14 - 2020-03-02 • Managed and secured computer labs, AV infrastructure, and lecture hall networking, enforcing access control policies and ensuring a consistent, secure learning environment across campus. • Reduced login-related support tickets by 40% through implementation of standardised on-boarding procedures and technology orientation sessions for new students and faculty each semester. • Developed a culture of security awareness by delivering bi-annual digital safety briefings, contributing to measurable reduction in human-error related incidents.